20 March 2009

Yay for Complaining

Email received from TiVo helpdesk just then:

As a result of the number of comments we have received, we have taken the following actions...

1. There is now a policy on our website that clarifies our pricing strategy. To learn more about this please go here: http://www.tivo.com.au/buy/pricing/

2. For existing TiVo owners who wish to purchase HNP - we are running a limited offer to midnight 1 April 2009 where you log into your mytivo account (http://my.tivo.com.au/) and see an offer to get the HNP for $99 on the My Account Dashboard page. This offer will be LIVE from midnight tonight EST 20 March 2009.

3. All existing TiVo owners who have purchased HNP for $199 between 17 March and today's date will receive a credit for $100. This credit for $100 will only apply to HNP purchases made up to 1 April 2009.

4. From 1 April 2009 onwards - the singular price of the HNP will be $199 and you will see it being bundled with other great products and services in our range. Stay tuned.

Please note, the HNP is not available in retail stores at this time - online purchase only.

Thank you again for your email, apologies for taking longer to get back to you. If you have been communicating directly to our CEO, please contact us via http://www.tivo.com.au/abouttivo/contactus/ to avoid delay.

We hope this response has been of assistance and as a valued customer we appreciate your feedback.

For any future enquires related to this issue please reply to this message leaving the reference number in the subject.

Remember you can always find out about TiVo's latest features and find help for a number of common queries at: www.tivo.com.au


TiVo Support

Thankyou TiVo for listening. I've actually been pretty impressed with how they handled all of this.

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